Refund & Return Policy
Customised and branded products are produced specifically for you, which affects what can be returned.
Customised items
Personalised or branded items cannot be returned for a change of mind, because they cannot be resold.
Faulty or incorrect items
If an item is damaged, defective, or does not match the approved proof, contact us within 5 working days of delivery with photographs. We will reprint, replace or refund the affected items.
Cancellations
Orders can be cancelled before proof approval for a full refund. After production starts, cancellation refunds are limited to the portion of the order not yet produced.
Refund processing
Approved refunds are returned to the original payment method through Paystack, usually within 5–10 working days. Raise any refund request at [email protected].